What is a warranty?

A warranty is when the store promises that the product works and has no factory defects. It can last from 2 weeks to 5 years. You receive a certificate with warranty information. Make sure to check the product when you receive it.

 

Where to go if the product is broken?

If the product is broken, visit our service center:
Sumy, Independence Square 10.
Bring your warranty certificate with you.

 

Office hours of 5G.IN.UA:

  • Monday - Friday: 9:05 - 16:30
  • Saturday: 10:00 - 15:00
  • Sunday: closed

 

Can I exchange or return a product?

Yes, if it’s within 14 days of purchase. Make sure:

  • The product hasn’t been used and has no scratches or damage.
  • The packaging and all parts are intact.
  • All tags and labels are still attached.

If the product doesn’t work, you will need to show a service center report confirming that you used the product correctly.

 

How to return or exchange a product?

Bring the product to us at:
Sumy, Independence Square 10.
Phone: (067) 433-84-12
We will refund your money the same day or within a week. If you are not in Sumy, you can send the product back by mail. You must fill out a service form in advance using the link. All shipping costs are your responsibility.

 

When does the warranty not apply?

The warranty does not apply if:

  • Warranty seals are broken.
  • There are scratches or damage.
  • Product usage rules were violated.
  • Someone tried to repair the product on their own.
  • The serial number is altered or erased.

 

What is not covered by the warranty?

The warranty does not cover:

  • Normal wear and tear over time.
  • Damage from liquids, dust, or natural disasters.
  • Electrical issues.
  • Incorrect connection.
  • Software that was not included with the product.
  • Information on the hard drive.